Introduction

R&B Unternehmung endeavours to offer its customers competent solutions and outstanding service. The satisfaction of our customers is our top priority. Feedback from customers gives us the opportunity to better understand their needs and thus improve our services and products.

Please let us know if we have not fully met your expectations or if you have any cause for complaint. We greatly appreciate constructive feedback and take all comments or complaints seriously. Please note the following points so that we can process your case efficiently and quickly:

Please state your full name and address. Please describe the reason for your dissatisfaction in as much detail as possible.

If documents are relevant for processing or if you have any questions, please enclose them (copies only, no originals).

If you have a suggestion as to how we can resolve the cause of your complaint, please let us know.

If you are supported in your complaint by a third party, please issue a release from banking secrecy/duty of confidentiality.

Complaints office of R&B Research and Asset Management.

Complaints, suggestions and enquiries

by Email:

ombudsstelle(at)rbvm.at

by Post:

Beschwerdestelle R&B Research und Vermögensmanagement
Kreuzgasse 1a
6850 Dornbirn


Your complaint will be forwarded to the person responsible for processing immediately upon receipt. After we have dealt with your complaint objectively and fairly, you will receive a response as soon as possible. We communicate in clear, understandable language. If it takes a little longer to process your message, we will of course endeavour to inform you of this and of the current status of the processing procedure.

Alternative dispute resolution centres

Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft
Wiedner Hauptstraße 63
1045 Wien
Phone: +43 (0) 1 505 42 98
Telefax: +43 (0) 1 590 900 – 118 337
E-Mail: office(at)bankenschlichtung.at
Web: www.bankenschlichtung.at

Schlichtung für Verbrauchergeschäfte
Mariahilferstr. 103/1/18
1060 Wien
Phone: +43 (0) 1 890 63 11
Telefax: +43 (0) 1 890 63 11 99
E-Mail: office(at)verbraucherschlichtung.at
Web: www.verbraucherschlichtung.or.at